Frequently Asked Questions

We accept a variety of secure payment methods, including:

• Credit & Debit Cards: VISA, Mastercard, American Express, UnionPay

• Digital Wallets: Apple Pay, Google Pay, Shop Pay

To cancel your order, please contact us immediately at support@remotestores.com. For more information on our shipping policy, please click here.

Customers can check their order status via the email confirmation received after placing the order. Additionally, you can register an account and log in to view your order status.

Our standard shipping is FREE and typically takes 3-7 business days, depending on the courier’s schedule. We also offer express shipping for an additional charge, with a delivery time of 2-5 days, depending on the customer’s location. For more information, please refer to our shipping policy.

If you need to edit the address on your order, please contact us immediately at support@remotestores.com. We will do our best to update the address before the order is shipped. If we are unable to make the change in time, you can use our return process and place a new order with the correct address. For more information, please visit our return policy.

We understand how frustrating it can be when your order is delayed, and we sincerely apologize for any inconvenience.

Shipping delays can sometimes occur due to carrier issues with UPS, USPS, FedEx, and others, which are unfortunately beyond our control. However, we recommend checking your tracking information regularly for updates. If you need further assistance, feel free to reach out to the courier directly or contact us—we’re happy to help in any way we can!

Once your order is shipped, you will receive a shipping confirmation email with tracking information. Additionally, you can track your order by entering your information in the chatbox at the bottom right corner of our website.

Please make sure you tracked your order from our Tracking page. Or contact us at support@remotestores.com

If you're having second thoughts about your product, you have 30 days from the purchase date to return it. To be eligible for a return, product must be in new condition except it is defective. To learn more, visit our return policy.

Once your return is accepted, we will send you a return shipping label and instructions on how to send your package. For more details, please refer to our return policy.

We're processing returns within 3-5 business days once your return reaches our warehouse.

We’re still receiving returns at our warehouse, though your tracking may not reflect this immediately. If your return was delivered to our warehouse outside of business hours or over the weekend, you might see a ‘Delivery Failed’ status. Please check your tracking information on the next business day, as accurate tracking information will be updated at that time.

We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since approval, please contact us at support@remotestores.com. For more details, please refer to our refund policy.

Our products come with a 12-month warranty, covering any defects in materials or workmanship under normal use. For more information, please refer to our warranty policy.

Please contact our support team at support@remotestores.com for troubleshooting assistance and further instructions.